ASP and Hosted Service Providers
By Peter DeHaan In simple terms, using a hosted service is like renting software. The Internet is a common element to hosted services. Typically software resides in a central server at the provider’s...
View ArticleHosted Services
Using a hosted service is essentially renting software and accessing it over the Internet. For a hosted service, the software resides in a central server at the provider’s location, which users access...
View ArticleIs a Hosted System in Your Future?
By Wayne Scaggs Today’s call center and telemessaging environment is more challenging than ever before. Clients have greater access to information and are more demanding because they know that your...
View ArticleLet Your Next System Upgrade Be Your Last
By Cary Fulbright Nothing scares contact center managers as much as the looming need for a system upgrade or the end-of-life of existing systems. These changes are inevitable for businesses who buy,...
View ArticleThe Virtualization of the Call Center
By Ari Sonesh Lowering costs while providing better service within the call center environment is a desirable yet elusive goal. The problem that call centers have faced is a “no win” situation. They...
View ArticleWhat’s the Big Deal about Hosting?
By Steve Michaels There’s a new term floating around the call center industry called “hosting.” But what exactly is it? Basically, it’s like carpooling your accounts on someone else’s system. The...
View ArticleWhat Are Hosted Services?
By Wayne Scaggs What do you know about hosted services? I believe you probably know – and use – more than you realize. Do you have your own website or domain name? Have you gone to a website and bought...
View ArticleHosted PBX for Telemessaging Call Centers
By Allen David Niven Digital communications market research provider In-Stat reported that the hosted PBX market is expected to reach $1.3 billion by 2009. Additionally, ads on TV are offering $25 per...
View ArticleThe Pros and Cons of Hosted Services
By Wayne Scaggs Hosted services or SAAS (software as a service) is an up-and-coming technology concept; it’s the integration of licensed software running on local computers connected via the Internet....
View ArticleHosted Solution – Isn’t It Time?
A Commentary by Dale Schafer Technology has come a long way since the days of Judy Holiday and Dean Martin in the legendary film, Bells Are Ringing. Holiday’s character illustrates how our answering...
View ArticleHosted Services and SaaS Providers
Call center hardware and software doesn’t have to be installed at your call center. Several vendors offer services and software on a subscription or pay-as-you-go basis. These are accessible via the...
View ArticleWIIFM
By Wayne Scaggs As entrepreneurs, we are constantly listening to our own personal station, WIIFM. This station is always on, and we are usually fine-tuning our channels to get the clearest possible...
View ArticleBenefits and ROI of Hosted/Managed Service IVR
By Donna Fluss The hosted/managed service business model is a compelling one. With the on-demand model, enterprises of all sizes have access to IVR and the other contact center technology they need to...
View ArticleUsing and Providing Hosted Services
By Wayne Scaggs One of Webster’s definitions for “host” is “any organization that provides resources and facilities for a function or event.” With Webster’s definition in mind, have you ever used...
View ArticleHosted Service Options: Three Key Questions
By Bill Curtin IV The many advances in communications technology during the last decade are responsible for many changes in the teleservices industry. These advances have allowed call centers to use...
View ArticleHosted Contact Center Solutions
By Ann LaBara Are you looking for a reliable and innovative solution for your contact center that can help you minimize expenses and, at the same time, improve the quality of your customer...
View ArticleThe Hosted/Cloud-Based Contact Center Infrastructure Market Hits Its Stride
By Donna Fluss Hosted, software-as-a-service (SaaS), or cloud-based solutions – whatever you’d like to call them – have caught on in the contact center world. This has happened while some market...
View ArticleOutsourcer Finds Growth Opportunities in the Cloud
By David van Everen With more than thirty years of experience working with contact center technology, outsourcers, and regulations, Tom Rocca is an industry veteran. When he joined SupportSeven as...
View ArticleProtecting Patient Information in the Cloud
By Rich Sadowski Companies across the healthcare industry have started collaborating with virtual contact centers in order to operate more efficiently while still offering the highest quality customer...
View ArticleCloud-Service Considerations: Addressing the Pros and Cons
By Ray S. Naeini These days we hear a lot about “cloud services,” which may mean managed services, hosted services, Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), or...
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